Frequently Asked Questions

Measurement & Dimensions

Width x Length x Height

Single: 90 x 190 x 25 cm

Small Double: 120 x 190 x 25 cm

Double: 135 x 190 x 25 cm

King: 150 x 200 x 25 cm

Super King: 180 x 200 x 25 cm

What is a hybrid mattress?

Traditional mattresses are usually made from a single material like foam, latex, or pocket springs. A hybrid mattress like the Origin Mattress combines the different materials into one perfect mattress. Many sleepers enjoy hybrid mattresses as they provide a more balanced sleep experience - with the softness & pressure-relief that comes from memory foam, yet still retaining the supportive firmness, motion isolation, and bounciness due to the latex & pocketed springs core. Hybrid mattresses are also more durable and have longer lifespans then traditional mattresses.

What makes Origin Mattress different from other brands?

Simple answer: The Origin Hybrid 6-layer technology. No other mattress has our hybrid technology which combines some of the highest quality materials in the market into one perfect mattress. The Origin Mattress has gone through dozens of sleep trials, more than 100 iterations based on the analysis of over 1,000 body profiles before making it to market.

Is the Origin Mattress safe for people who are sensitive to allergens?

Yes. The Origin Mattress is hypoallergenic, anti-parasitic, and anti-microbial. It has been certified by CertiPUR-US® that it is made without mercury, lead, other heavy metals and formaldehyde. This means it's completely safe for people who are sensitive to allergens, including children & elderly.

Are Origin Mattresses environmentally friendly?

The foam in our Origin Mattresses have been CertiPUR-US® certified. This means that it has been independently assessed to be manufactured to the best environmental standards. Our foam has undergone rigorous tests to ensure it has the lowest possible impact on human health and the environment. There are no heavy metals such lead or mercury, and there are no harmful phthalates present. Origin Mattresses are made without the use of ozone-depleting substances including methylene chloride and other CFCs. Origin Mattresses have also been produced and tested to have low Volatile Organic Compounds (VOC) emissions to ensure it has a low impact on air pollution and indoor air quality. 

How does the 200 day trial work?

The 200 day trial begins when the mattress is delivered to your home. The Origin Mattress supports the natural alignment of your body unlike any other mattress, so it can take some time for your body to completely adjust. Similar to when you start fixing poor posture, it may feel odd or uncomfortable at first, so we highly recommend you sleep on it for a few weeks to give your body a chance to adjust. If you’re still unsatisfied within 200 days, you can return it for a full refund.

How do I return the mattress for a full refund?

Returning the mattress is quick & easy. Simply send us an email with your (1) order number, (2) image of mattress, and (3) reason for returning to [email protected], and leave the rest to us. Our friendly customer support team will arrange to pick up your mattress from your home. Once we receive your return, the refund will take 7-14 business days to process and credited directly back to your original payment method.

Do I need to return the mattress in the box?

Don't worry, we wouldn't dream of asking you to get it back in the box! Our delivery team will pick up the mattress in its current condition from your home.

Will the Origin Mattress sink in over time?

No. The Origin Mattress is engineered with some of the highest quality materials in the market, and its unique 6-layer hybrid construction provides strong support at the core, making it much more durable and resistant to sinking than regular mattresses.

Materials

The Origin Mattress is a hybrid mattress made from 6 layers of ultra high-quality materials, which are durable & provide great body support. Top Layer: Airflow Tencel Cover, Middle Layers: AeroFlex Natural Latex Layer, Cooling Gel Memory Foam, Foam Encasement Layer, Reflex Support Layer, Base Layer: Vanadium Calico Encased Pocket Springs

Certification

All mattresses and components are CertiPUR-US®  certified. This means that our products are made without ozone depleters, PBDEs, TDCPP or TCEP (”Tris”) flame retardants, mercury, lead, other heavy metals and formaldehyde. 

Warranty

15 Year Limited Warranty

Delivery

Free Delivery, Within 2-6 business days, Scheduled Delivery.

Additional £10 per level with no lift access

Let Us Help You!

Drop us an Email!

at [email protected]